Sign up — Use OR181

Ebox referral credit not received? Here's what to do.

The $25 credit from referral code OR181 appears on your second invoice, not your first. If you're checking your first bill and don't see it — that's expected. If it's missing from your second bill, this guide tells you exactly what to do.

Quick answer

The $25 Ebox referral credit from code OR181 is applied to your second invoice, not the first. Your first bill is full price. If the credit is missing from your second bill, contact Ebox customer service with your account number and the date you signed up — ask them to confirm whether code OR181 was recorded on your account and to apply it manually if needed.

✓ Verified ✓ Credit applies to second invoice ✓ Both referrer and referee get $25

When does the Ebox referral credit appear on your bill?

This is the most important fact to understand: the Ebox referral program applies the $25 credit to your second monthly invoice — not your first. Many customers assume they've been cheated when they don't see it on bill number one, but the timeline is by design.

B1
First invoice (~30 days after activation)
Full plan price — no referral credit yet
Your first month is billed at the regular plan rate. The $25 credit is not applied here. This is normal and expected.
B2
Second invoice (~60 days after activation)
$25 referral credit appears — plan price minus $25
If OR181 was correctly entered at checkout, the $25 appears as a credit line item on your second bill. Your net payment for that month is reduced by $25.
?
Credit missing from second invoice
Contact Ebox support — see steps below
If the credit is not on your second invoice and you entered OR181 correctly, the code may not have been recorded. Contact Ebox immediately.

How do I check if OR181 was applied at checkout?

The most reliable confirmation is from the checkout flow itself. When OR181 is entered correctly in the referral field (under Personal Information → Friend or family → client code field), Ebox displays a green confirmation message: "the code you entered is valid." If you saw this during signup, the code was recorded.

If you are unsure whether you saw the confirmation, check your order confirmation email for any reference to a referral code or OR181. The email may not always show this explicitly, so the most definitive check is calling Ebox support with your account number.

Prevention tip: Before confirming your Ebox order, take a screenshot of the checkout page after entering OR181. The confirmation message appears inline below the referral field — screenshot it as proof.

What to do if the credit is missing from your second bill

Step 1

Confirm you're looking at your second invoice

Log in to your Ebox account at ebox.ca and navigate to billing history. Verify that the invoice without the credit is genuinely your second one, not your first. The first bill will not have the credit — that is not a bug.

Step 2

Gather your account details before calling

Have ready: your Ebox account number, the date you signed up, and any screenshot or email confirmation showing OR181 was entered at checkout. The more evidence you have, the easier it is for support to locate and apply the credit.

Step 3

Contact Ebox customer service

Reach Ebox support at ebox.ca by live chat or email. Tell them: "I signed up using referral code OR181 on [date]. The $25 referral credit is not on my second invoice. Can you confirm whether OR181 was recorded and apply it to my account?"

Step 4

Escalate if the first contact doesn't resolve it

If the initial support agent cannot find the referral code, ask for escalation to a billing specialist. Referral credits are tracked in Ebox's backend — a supervisor or billing agent should be able to verify and apply the credit directly to your account.

What if I entered the code in the wrong field?

If you entered OR181 in the PROMO CODE box at the top of the checkout page (rather than the referral field under Personal Information), the code was likely not recorded. The PROMO CODE field is for Ebox's own campaigns and does not accept referral codes.

In this case, contact Ebox support and explain that you entered OR181 but used the wrong field. Ask whether the credit can be manually applied. There is no guarantee, but Ebox support does have the ability to add credits to accounts in exceptional circumstances.

For future reference, see our Ebox referral code not working guide for the exact correct field location.

Signing up now? Use code OR181 in the referral field for $25 off. Enter it under Personal Information → Friend or family → client code field.

Sign up at ebox.ca — Use Code OR181 →

Does the referring person also get $25?

Yes. The Ebox referral program is double-sided: when a new customer signs up using OR181, both the new customer and the referrer receive a $25 credit. The referrer's credit is applied after the new customer's installation is confirmed — typically on the referrer's next invoice after that date.

If you are the referrer and are not seeing your $25, the same timeline applies: the credit appears on the billing cycle that follows the new customer's installation confirmation.

FAQ — Ebox referral credit not received

When does the Ebox referral credit appear on my bill?
The $25 Ebox referral credit from code OR181 is applied to your second invoice, not your first. Your first bill is charged at full plan price. The credit appears as a line item on the second monthly bill — roughly 60 days after activation. If it is not there, contact Ebox customer service with your account number and reference OR181.
How do I check if my Ebox referral code OR181 was applied?
When OR181 is entered correctly at checkout, the page displays a green confirmation message — "the code you entered is valid." If you saw this, the code was recorded. If you are unsure, contact Ebox support with your account number — they can confirm whether OR181 is attached to your account.
What if my second Ebox bill doesn't show the $25 credit?
Contact Ebox customer service — via live chat or email at ebox.ca — and provide your account number, signup date, and a reference to code OR181. Ask them to confirm whether OR181 was recorded and to apply the $25 credit manually. Keep your order confirmation email as supporting evidence.
Can I add the referral code after I have already signed up?
Not through the website. OR181 must be entered during signup before confirming your order. If you signed up without it, contact Ebox customer service within 24–48 hours and ask whether the code can be manually applied to your account. Ebox may accommodate this in limited cases.
How long does it take to receive the Ebox referral credit?
The $25 credit appears on your second invoice — approximately 30 days after your first bill. If 60 days have passed since activation and the credit has not appeared, contact Ebox support with your account number and reference OR181.
Does the person who referred me also get $25?
Yes. Ebox's referral program gives $25 to both the new customer and the referrer. The referrer receives their credit on the billing cycle following the new customer's installation confirmation. Both credits are tied to code OR181 being correctly entered at the time of signup.